FAQ

Do all your holiday properties have a coffee machine, dishwasher as well as laundry facilities?

Yes. Every one of our Port Douglas holiday homes are fully self contained including a coffee machine, dishwasher and private laundry facilities. A starter pack of household essentials is provided to the guest. This includes coffee pods, assorted teas, sugar sticks, dishwasher tablets(approx 6), dish liquid, dish cloth & scourer, washing powder, glad wrap & aluminum foil, tissue, paper towel, olive oil, salt & pepper and 3 rolls of toilet paper per toilet. 

Are there any further taxes or charges above the rental rate?

No. There are no added taxes or any further charges beyond the stated holiday rental rate for your accommodation. A Mid-Stay Service including a clean and refresh of all linen is included for stays of 10 nights or more. 

Is linen included?

Yes. All linen and towels, pool towels, etc are included in the holiday rental rate. Should you require any additional housekeeping services to what is provided please contact management directly to discuss.

Are housekeeping services supplied, and if so then when do these happen?

Yes. A complimentary Mid-Stay Service by our housekeeping team is included for stays of 10 nights or more, ongoing. A complete linen refresh, making of fresh beds and vacuum and mop of floors is included. Please note that our staff do not wash guests' dishes on this service.

Are pool towels supplied?

Yes. We supply separate pool towels for each guest in addition to the bath towel for your convenience.

Are there basic food items in the kitchen?

A starter pack of household essentials is provided to the guest. This includes coffee pods, assorted teas, sugar sticks, dishwasher tablets(approx 6), dish liquid, dish cloth & scourer, washing powder, glad wrap & aluminum foil, tissue, paper towel, olive oil, salt & pepper and 3 rolls of toilet paper per toilet. 

Will there be a coffee machine in my Port Douglas holiday rental?

Yes. Every one of our Port Douglas holiday villas and holiday apartments includes a pod coffee machine and a starter pack with a variety of pods.

What time is check-in and check-out?

Please let us know your intended departure time, as this helps us schedule housekeeping and ensure the property is presented in the pristine condition it was in when you checked in. 

Out standard check-out is by 10am and check-in is not before 2pm. However, whenever we are able to provide an earlier or later check-in or check-out time for your Port Douglas accommodation, we are more than happy to do so.

Can I bring my pet (eg. cat/dog) along to stay?

Pets are not permitted at any of our properties. In line with the Guide, Hearing and Assistance Dogs Act 2009 (Qld), certified guide, hearing and assistance dogs are always welcome; we'd appreciate you letting us know when you book.